Privacy Policy

1. Who We Are

This Privacy Policy applies to GeraQuest (“we”, “us”, “our”), a gamified AI education platform operated by Gera Services. GeraQuest is accessible at geraquest.com.

Contact: privacy@gera.services

2. Scope and Applicability

This Privacy Policy applies to all users of GeraQuest worldwide. By using our platform, you acknowledge that you have read and understood this policy.

3. Data We Collect

3.1 Identity and Contact Data

Full name, email address, and profile information you provide during registration.

3.2 Usage and Device Data

IP address, browser type and version, device identifiers, operating system, referral URLs, pages visited, time spent, clickstream data, and crash logs.

3.3 Payment Data

Payment method type, last four digits of cards, and transaction amounts. Full card details are processed by our payment provider and never stored by us.

4. How We Use Your Data

• Providing, maintaining, and improving our services
• Processing transactions and sending related notifications
• Communicating with you about your account, updates, and promotions
• Complying with legal obligations and regulatory requirements
• Conducting analytics and research to improve user experience

5. Data Sharing

We may share your data with service providers who assist in platform operations, legal authorities when required by law, and affiliated companies within Gera Services. We do not sell your personal data to third parties.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 7 years to comply with legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to: access, rectify, delete, restrict processing, data portability, withdraw consent, and lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at privacy@gera.services.

8. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS 1.2+), encryption at rest, access controls, and regular security audits.

9. Cookies

We use cookies and similar technologies. For detailed information, see our Cookie Policy.

10. Contact Us

Email: privacy@gera.services

Website: geraquest.com